Continuous learning within the health system results when ePRO implementations are evaluated and shared across the organization. Over time, best practices may emerge allowing future efforts to expand ePRO use. Clinical teams implementing ePROs should be encouraged to document their experiences with expected plans for reporting back outcomes from work conducted. Processes followed, lessons learned, facilitators and barriers encountered, and outcomes evaluated during ePRO implementation will provide important insight to others considering similar endeavors.
Governing bodies can further support system learning by identifying or creating opportunities to share and discuss experiences. Opportunities may include the following:
- highlight ePRO implementation experiences through internal communications (e.g., intranet, newsletter spotlights)
- include ePRO team presentations during routine governance meetings
- create quarterly ePRO discussion forums (e.g., learning forums, workshops, lunch & learn sessions) to focus on new or ongoing initiatives to advance the capture of patient-reported and patient generated health data in clinical practice
- include ePRO team presentations during system leadership meetings
- publish results of ePRO implementations in peer-reviewed publications
Promoting successful ePRO experiences not only builds institutional knowledge, it also supports continued culture change concerning the importance of including the patient voice in practice.